# default

> default knowledge base – help articles and documentation.

## Chromatic

- [Chromatic Firmware Updater](https://support.modretro.com/en_us/chromatic-firmware-updater-ryhoYnzCx.md): MR Updater is ModRetros official tool for updating your Chromatic firmware  View release notes   Windows  System Requirements x8664AMD64 incompatible with
- [Chromatic Known Issues](https://support.modretro.com/en_us/chromatic-known-issues-HJfcthzCZg.md): Chromatic      STATUS  ISSUE  SOLUTION     Resolved    The critical battery icon flickers rapidly Or the critical battery icon does not appear    Update firm
- [Chromatic Open Source Files](https://support.modretro.com/en_us/chromatic-open-source-files-SJdaK2fRx.md): Mechanical    AB Button  FILE   StartSelect Button  FILE   Dpad  FILE   Dpad Membrane  FILE   ABStartSelect Membrane  FILE   Shell  FILE   Ca
- [Chromatic Attributions](https://support.modretro.com/en_us/chromatic-attributions-SknRt2fRZx.md): HUGE Driver    Sound Effects    MiSTer

## M64

- [M64 Open Source Files](https://support.modretro.com/en_us/m64-open-source-files-ByrpukdUGg.md): Mechanical    AB Button  FILE   StartSelect Button  FILE   Dpad  FILE   Dpad Membrane  FILE   ABStartSelect Membrane  FILE   Shell  FILE   Ca

## Shipping

- [When will my package arrive?](https://support.modretro.com/en_us/when-will-my-package-arrive-SJ_3Toz0bl.md): ou can track the status of your order by visiting your    order status page    Youll be prompted to log into your account Please use the email address you us
- [Can I edit my shipping address after I've placed my order?](https://support.modretro.com/en_us/can-i-edit-my-shipping-address-after-ive-placed-my-order-S1XTNcIAe.md): No after you submit your order your shipping address cannot be edited Please make sure your shipping address is correct before completing checkout
- [Can I reroute my package once it's in transit?](https://support.modretro.com/en_us/can-i-reroute-my-package-once-its-in-transit-rJqbHcLRZe.md): Unfortunately no Your order will be sent to the shipping address you entered when checking out If youre unable to receive your package at the address you pr
- [I received a notice that my package was delivered, but I can't find it!](https://support.modretro.com/en_us/i-received-a-notice-that-my-package-was-delivered-but-i-cant-find-it-rJUXB5LRbe.md): Dont panic  delivery drivers sometimes mistakenly indicate a delivery scan before the package has actually made it to your address In most cases when custom
- [My package is lost in the mail!](https://support.modretro.com/en_us/my-package-is-lost-in-the-mail-H1yIScICZe.md): While its extremely rare that a package actually gets lost in the mail this does happen on very few occasions We understand how frustrating shipping delays a
- [Only part of my order was shipped to me. Where is the rest?](https://support.modretro.com/en_us/only-part-of-my-order-was-shipped-to-me-where-is-the-rest-S1vPr9UCl.md): In some cases we partially ship orders based on the inventory we have in stock We do this so you dont have to wait for   every   item in your order to be in 
- [You don't ship to my country. When will you?](https://support.modretro.com/en_us/you-dont-ship-to-my-country-when-will-you-rkdtrc80l.md): All orders ship from our distribution hub in North America Were just a small company right now so were starting out with a retail presence based in the US
- [I live outside of the United States. Will I have to pay additional duties and fees to receive my package?](https://support.modretro.com/en_us/i-live-outside-of-the-united-states-will-i-have-to-pay-additional-duties-and-fees-to-receive-my-package-SkmjHc8Al.md): No The cost of the products on our website includes all necessary taxes duties and fees for the following regions as indicated on our product pages EU UK

## Returns & Exchanges

- [What is your return policy?](https://support.modretro.com/en_us/return-policy-SkXlRsMCZe.md): Returns will only be accepted if the original packaging is unopened and if the return is initiated within 30 days from the arrival date of your order Returns 
- [How do I start a return or exchange?](https://support.modretro.com/en_us/how-do-i-start-a-return-or-exchange-rkVCHYvlzg.md): Please